Who's in Control?

... spent approximately four hours today (∼11:45am thru ∼3:30pm) on line (and phone) with an "unknown and unseen" tech specialist (from who knows where?) trying to solve (by remote control) an issue with the home computer...

... now definitely believe that these guys had an idea of "things to come" back in the day:

... so far, definitely a great adventure - and left with a "cliffhanger" ending ta' boot > had to order a "package" from 'Apple' which is said to be arriving next Tuesday...

... or is it really coming from 'Electronics Service - Unit #16'...

... ?...

... Update 04/02/16: Received disc - spent another four hours on-line with "Exeter" - problem solved - situation normal - "Unit #16" did good...